|
Wonderfuldata's super reception system |
Other IVRS System |
| Change of greetings |
Can change both through the system interface and by dailing in |
Can only change through the computer interface |
| Effective greeting can be changed in advance and the changes
will become at the time preset by user |
Can not change greeting in advance |
| Fax on demand |
Fax document can be catagorized to different group with
passwords assigned to control the release of internal fax document |
No such fuction |
| System flow |
Can have different flow according to different date and time
preset by user |
Limited to only one flow |
| Call Transfer |
Telephone call can be transferred to different extension
according to the langauge or service the caller selected.
Telephone call can be evenly transferred to different operator so
as to ensure a fair share of workload. Telephone call can be
transferred to different extension at different period of time |
Can only transfer to one operator |
| Message Notification |
Caller can leave message to different mail box and system could
notify the message receipient through computer network |
No such fuction |
| Custom greeting |
Custom greeting can be set and changed at the beginning of the
flow to cater for special event annoucement
|
No such function |
| Report |
- Report to analyse no. of calls received during different
time period of a day
- Report to analyse frequency of different greetings listened
so as to find out which is the most favourite topic
- Report to analyse the call transfer success and failure rate
and the average call transfer lead time
- Reports can be generated without any interference to the
normal operation of the system
|
No such fuction |
| Call Logging system |
An automatic telephone conversation recording module can be
included |
No such fuction |
| Caller ID |
The system can capture caller's telephone number |
No such fuction |
| Maintenance |
We could provide on-site regularly every 2 month check and
backup system |
No such fuction |
| Dual system to ensure the reliability of service |
Standby system will pick up calls automatically without any
human instructions needed if the main unit fail to pick up
incoming calls |
No such service |
